We have listed our most Frequently Asked Questions in separate categories below so that you may find your desired topic quickly and easily. We are always updating and adding new information to this section, as well as to our online training module found HERE—if you cannot find an answer to your question in these sections, please send an email customerservice@thewholefoodfarmacy.com  and suggest that the information be added!

Wholesale Club Terms & Conditions / Refund & Return Policy

Product Questions

• Are the food ingredients organic
• Where are the nutrition facts located
• Where can I find serving ideas
• Are all of the food products raw
• How are the foods dried
• Do the foods need to be refrigerated
• What is the shelf life of the foods
• Can diabetics eat the foods
• What is the Tri-Decathlon & how does it work
• What is the Liquithon & how does it work
• How does Stardust 2 Hydr8 work
• How are the foods prepared
• Are any of the foods gluten-free
• Are any of the foods nut-free
• Do any of the foods contain dairy products

Placing Orders & Shipping Procedure Questions

• How do I place an order
• Can I order by check or money order
• How can I be sure that my order was accepted and processed
• How can I see the tracking info for my order
• What shipping options are available
• How do I change my HARP Autoship Order
• How do I cancel my HARP Autoship Order
• I placed a HARP Autoship Order but was not given the option to ship right away

Website & Signing Up Questions

• Business Card Information
• What is The Wholefood Farmacy's Privacy Policy
• What are my sign up options
• Can I convert my Retail account to a Wholesale Club account
• "Address Invalid" error message while trying to sign up
• How do I set up my free website
• The website seems slow on my computer - what can I do

7 & 13 Day Program Instructions and FAQ’s

• What is the 24 hour support phone number for 7 & 13 day programs
• Tri-Decathlon (Regular, Spice, & Plus) Instructions
• Tri-Decathlon DELUX Instructions
• Tri-Decathlon FAQs
• Liquithon Instructions
• Liquithon FAQs
• Liquiphi 7 Instructions & FAQ's
• New You 7 Instructions & FAQ's

Referral Rewards Program Questions

• Our Referral Rewards Program is explained in great detail in steps 4 and 5 of our online Training Module. We encourage our members to login and review steps 4 and 5 of the Training Module for answers to questions regarding our Referral Rewards Program.  

Here is an Index of steps 4 and 5 of the online training module:
STEP 4 – Referral Rewards Basics & H.A.R.P. (20 min)
                                Part A - Referral Rewards Checks
                                Part B - Qualifying to receive your rewards each month
                                Part C - The H.A.R.P. Autoship Program
                                Part D - H.A.R.P. Loyalty Bonuses
                                Part E - Qualifying to receive H.A.R.P Loyalty Bonuses
                                Part F - Placing H.A.R.P Autoship Orders
STEP 5 – Referral Rewards Pay Outs (20 min)
                                Part A - The 30% Enroller Bonus
                                Part B - Qualifying to receive the 30% Enroller Bonus
                                Part C - The Enroller Bonus payout schedule
                                Part D - 6% Monthly Commissions
                                Part E - Qualifying to receive 6% Monthly Commissions